The Spokesman-Review FAQs
Here are answers to some frequently asked questions.
o Q: How can I contact The Spokesman-Review?
o Q: What if I forget my password?
o Q: How do I change my password?
o Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
o Q: I have received more than one billing statement this month. Why?
o Q: What customer services are available?
o Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
o Q: What should I do if my newspaper does not arrive or if sections are missing?
o Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
o Q: Where can I purchase another subscription?
o Q: How do I change the location my paper is delivered?
o Back Issues
o Rates
 
Q: How can I contact The Spokesman-Review?
Visit "Contact Us" link for more information.
Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.
Q: How do I change my password?
Login and proceed to "Change Account Info.". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email us at The Spokesman-Review and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: I have received more than one billing statement this month. Why?
Your statement and payment may have simply crossed in the mail. If so, you may disregard the statement. Alternatively, your account may be past due. This may cause you to receive multiple billing statements. If you are unsure of the status on your account, please call Customer Service at (509)747-4422 or 1-800-338-8801 and we will be happy to go over your account.

Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a service issue
o Suspend and restart delivery of your newspaper
o Donate to the Newspaper in Education Program
o Register a service comments
o Make one-time or continuous credit card or bank draft payments
o Start a new subscription or restart an old stopped subscription
 
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
If you notify us in advance, we will suspend delivery and credit your billing period for the time you are away. Proceed to "Temp Stops and Restarts" to notify us of your vacation and to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students; through our Newspaper in Education program. You will be billed as usual for the period. For each copy you donate, four students will receive their own copy of The Spokesman-Review. To donate your vacation copies, proceed to "Temp Stops and Restarts" and choose the NIE donation option.

Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "Delivery Options" if your newspaper has not arrived by the guaranteed delivery time (6:00 A.M. Monday through Friday; 7:00 A.M. on Weekends). Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 9:00 A.M. (Mon-Fri) or 10:00 A.M. (Sat-Sun), we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 1.800.338.8801 ext 7000. Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a Consumer Marketing representative or by email at The Spokesman-Review. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day you must contact the Customer Service department by calling 1-800-338-8801 ext 7000 or by email at The Spokesman-Review.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery, you do not need to call again to restart your delivery. However, if the restart date has changed or was not provided when the account was suspended, you will need to speak to a Consumer Marketing representative at 1-800-338-8801 ext 7000.

Q: Where can I purchase another subscription?
You can purchase these items by visiting the New Subscription link on your main menu or the Not a Subscriber? link on the Login page.

Q: How do I change the location my paper is delivered?
We make every effort to ensure your newspaper is delivered to the location you request. For customers in rural areas, it may be necessary to have your paper delivered to a tube slightly away from your home. If your paper is not being delivered where you would like it to be, please call Customer Service at (509)747-4422 or 1-800-338-8801 and we will be happy to contact your carrier with your request.
 
Q: How can I get a previous issue of The Spokesman-Review?
Our offices maintain a library of issues up to one year prior. They are available for purchase at newsstand price within 30 days, and for $1.00 (Mon-Sat) or $2.00 (Sunday) for issues older than 30 days. We recommend calling ahead to ensure we have the issue available. If you are not able to come in to one of our offices, you may have a back issue mailed to you for $5.00 a copy for Mon-Sat issues, and $7.50 a copy for Sunday issues. Simply call Customer Service at (509)747-4422 or 1-800-338-8801 to make the request and submit payment. Spokane Public Library has copies of issues older than one year available on microfiche.
 
Q: What is the price for home delivery?

Delivery Schedule Home Delivery Inside Spokane and Kootenai Counties   Home Delivery Outside Spokane and Kootenai Counties
Daily & Weekends $4.70 per week   $5.10 per week
Daily Only $3.50 per week   $3.90 per week
Weekends plus Wednesdays $3.20 per week   $3.60 per week
Saturdays & Sundays Only $3.20 per week   $3.60 per week
Sundays Only $3.20 per week   $3.60 per week
 
Delivery Schedule Student Rates    
Daily and Weekends $2.50 per week    
Saturday and Sunday $2.00 per week